Refund & Return Policy – Giftwy
Our Commitment to Your Satisfaction
At Giftwy, our mission is to create meaningful, personalized artwork that you will cherish for years to come. We proudly stand behind the quality of our craftsmanship. Because every product is uniquely made to order, our policy is designed to be transparent and fair for custom-made items.
Understanding Our Policy for Custom-Made Goods
Each canvas and portrait is customized with your photos and specifications. Since these items are created exclusively for you, they cannot be restocked or resold.
For this reason, we do not accept returns or exchanges in cases such as:
-
Change of mind or personal preference
-
Customer errors (e.g., uploading a low-quality photo, choosing the wrong size, or incorrect customization details)
👉 Please carefully review your customization details before completing your purchase.
Our Quality Guarantee – What We Cover
We are committed to ensuring your order meets the highest standards. If your item arrives with any of the following issues, we will gladly resolve it at no cost to you:
-
Significant Damage: The product is clearly damaged during shipping (e.g., torn canvas, broken frame).
-
Manufacturing Defect: Blurry printing, incorrect colors, or other production flaws.
-
Incorrect Item: You received a different design, size, or product than what you ordered.
How to Report an Issue (Resolution Process)
If your item has a problem covered by our Quality Guarantee, please contact us within 21 days of receiving your order.
When contacting us, please provide:
-
Your Order Number
-
A clear description of the issue
-
Required: High-quality photos or a short video showing the defect or damage
This information helps us verify the issue quickly and provide a solution.
Our team will review your request within 1–2 business days.
Our Hassle-Free Resolution
Once the issue is verified, we will offer one of the following solutions:
-
Free Replacement – We will create and ship a brand-new corrected item to you, completely free of charge.
-
Full Refund – A full refund will be issued to your original payment method for the affected item.
⚠️ No Returns Required: For issues covered by our guarantee, you do not need to send the damaged or incorrect item back to us. We want to make the process as simple as possible.
Order Cancellations or Modifications
-
You may request to cancel or modify your order within 24 hours of placing it.
-
After 24 hours, the order enters production and cannot be changed.
-
Please contact us immediately if you wish to cancel or update your order.
Contact Information
We’re here to help with any questions or concerns about your order:
-
Store Name: Giftwy
-
Email: [email protected]
-
Phone: +1 276 230 2409
-
Business Address: 6501 Arlington Expressway, Suite 5047, Jacksonville, Florida, United States
